Return Policy

We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us. Please read this policy carefully before making a purchase.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned within 14 days of delivery
• Accompanied by proof of purchase (receipt or order confirmation)

Please note that live plants may have specific return conditions due to their nature. Plants must be in healthy condition upon return.

Certain items cannot be returned for health and safety reasons:

• Custom or personalized items
• Perishable goods (unless damaged or defective)
• Items that have been used or damaged by the customer
• Items without proof of purchase
• Digital products or downloadable content

Step 1: Contact Us

Before returning an item, please contact us via email or phone to initiate the return process. We'll provide you with a return authorization number and instructions.

Step 2: Package Your Return

Package the item securely in its original packaging, if possible. Include the return authorization number and proof of purchase.

Step 3: Ship the Return

Send the package to the address provided in your return instructions. We recommend using a trackable shipping service and retaining your shipping receipt.

Step 4: Receive Refund

Once we receive and inspect your return, we will process your refund within 5-10 business days to your original payment method.

Refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we receive the returned item.

Shipping costs are non-refundable unless the return is due to our error or a defective product. If you are returning an item due to our error, we will cover the return shipping costs.

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Please provide photos of the damaged or defective item when contacting us, as this will help us process your claim more quickly.

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

If you haven't received your refund within 10 business days, please check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you've done all of this and still have not received your refund, please contact us and we will investigate.

If you have any questions about our Return Policy or need to initiate a return, please contact us:

Email: info@thivxol.world
Address: 221B Baker Street, London NW1 6XE, United Kingdom
Phone: +44 20 7946 1452